Robin Adair Jewellers

Traditional & Contemporary Gold, Silver & Diamond Jewellery

Terms and Conditions

Please read these terms carefully, print and keep a copy for your own records.

Order Process

Ordering is very easy on www.robinadair.co.uk.  Once you have selected the item you would like to buy, click on 'Add to Cart', you will be directed to our online secure shopping basket where you will have the option to make any amendments (ie quantity) to the item.  You then have the option to either return to the main website to continue shopping or to checkout, where you will be asked for your name and address details and then your payment details.
In the unlikely event that the goods are no longer available or that there has been a pricing mistake, you will be informed by email and given the option of either a refund or if the goods are out of stock, the option of waiting until they are available.

Delivery

All orders are dispatched post free.
On receipt of your order we will aim to deliver your goods to you within 7 working days by Royal Mail.

Damaged/Faulty Goods

We check every item of jewellery prior to its dispatch but should you find the jewellery to be faulty or damaged in anyway on receipt, then we will happily exchange them.  In the interest of health and hygiene we must insist that earrings are returned in the original packaging and that they have not been worn.

1)  Please in form us within 7 days of receipt of the goods of any faults to our email [email protected]
2)  Please make sure that you return the goods by either Royal Mail Recorded 1st Class or Royal mail Special Delivery at your own expense.  (We accept no responsibility for goods that are not returned this way).
3)  Returns must be addressed to:  Robin Adair Jewellers, 126 Church Street, Ballymena, Co. Antrim, Northern Ireland, BT43 6DF

Cancellation

From the date when you place your order you may cancel your order up to 7 working days after the date of delivery.  The goods must be returned in their original condition along with their packaging.  A refund will be made within 30 days.  If the goods are not returned in their original condition we will charge you for a reduction in value.

1)  To do this please inform us by email [email protected]
2)  Please make sure that you return the goods by either Royal Mail Recorded 1st Class or Royal Mail Special Delivery at your own expense (we accept no responsibility for goods that are not returned this way).
3)  Returns must be addressed to: Robin Adair Jewellers, 126 Church Street, Ballymena, Co. Antrim, Northern Ireland, BT43 6DF

It would be helpful when returning goods to include your full name and address along with the original order number.